Contact Us

Need help with Cristal Poker Casino? Please email our support team at support@cristalpokercasino.click. We are here to help with general account questions, payments, website issues and responsible gambling requests.

Cristal Poker Casino holds two licences: one issued by the Anjouan Gaming Board under reference ALSI-202601043-FI2 and another granted by Curaçao (CGA) with licence number OGL/2024/1335/0780.

Welcome Bonus100% up to $670

  1. OperatorWild Blackfin Limited SRL
  2. EstablishedJanuary 2010
  3. Total Games6,000+
  4. Game Providers97

How to get in touch

For assistance by email, write to support@cristalpokercasino.click and explain what you need help with. Providing clear information in your first message can help our support team understand the issue and respond more efficiently. Please do not include your password or unnecessary sensitive payment information.

What to include in your message

  • The email address registered to your account or your account username.
  • A short description of the question or problem.
  • Relevant dates, transaction details or messages shown on screen, where appropriate.
  • Screenshots if they help explain a technical issue or error.

You can contact support about account access and verification questions, deposits and withdrawals, bonus terms, technical problems or responsible gambling requests. If your request concerns account security or personal information, use the email address registered to your account where possible.

Messages are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the request. Please send one clear message with the relevant information rather than repeating the same request, as this can help avoid delays.